Denied Boarding & Overbooking
If you were denied boarding because your flight was overbooked, EU law entitles you to immediate compensation of up to €600 — plus a refund or alternative flight.
Tjek din erstatning gratis →Hvornår gælder EC 261/2004?
Forordningen dækker specifikke typer forstyrrelser. At kende forskellen mellem kvalificerende og ikke-kvalificerende hændelser er det første skridt mod et vellykket krav.
Kvalificerende hændelser
Du har ret til fast erstatning, hvis et af følgende gælder:
- ✓Involuntary denied boarding due to overbooking
- ✓Bumped from flight despite having a confirmed reservation and valid boarding pass
- ✓Denied boarding due to operational reasons (aircraft swap to smaller plane)
- ✓Downgraded from business to economy class involuntarily
Ekstraordinære omstændigheder
Flyselskaber kan være undtaget fra at betale erstatning, hvis forstyrrelsen skyldtes:
- ✗You arrived at the gate after it closed (check-in deadlines apply)
- ✗You lacked valid travel documents (passport, visa)
- ✗You were denied for health, safety, or security reasons
- ✗You voluntarily gave up your seat in exchange for benefits
Hvor meget kan du kræve?
EC 261/2004 fastsætter faste erstatningsbeløb baseret på flyrejsedistance. Der er ingen skønsmargin — hvis du er berettiget, skylder de dig disse beløb ved lov.
| Flyrejsedistance | Minimumsforsinkelse | Erstatning |
|---|---|---|
| Under 1.500 kmf.eks. London → Paris | 3 timer+ | €250 |
| 1.500 – 3.500 kmf.eks. London → Kairo | 3 timer+ | €400 |
| Over 3.500 kmf.eks. Frankfurt → New York | 3–4 timer | €300 |
| Over 3.500 kmf.eks. Frankfurt → New York | 4 timer+ | €600Maksimum |
Sådan ansøger du om erstatning
Processen er ligetil. AirHelp håndterer den juridiske kompleksitet, så du ikke behøver at jage flyselskaber eller sætte dig ind i EU-retten.
Angiv dit flynummer og rejsedato. EC 261/2004 gælder flyrejser, der afgår fra EU-lufthavne, eller flyrejser, der ankommer til EU med et EU-baseret flyselskab.
Find dit boardingkort, bookingbekræftelse og eventuel kommunikation fra flyselskabet om forstyrrelsen. AirHelp guider dig igennem præcis, hvad der er brug for.
Indsend én gang via AirHelps platform. Deres juridiske team håndterer al korrespondance, eskalering og retssager — ingen opfølgning kræves fra din side.
Erstatningen lander direkte på din bankkonto. AirHelp opkræver et servicegebyr på 35% kun, når dit krav lykkes — nul omkostninger på forhånd.
Hyppigt stillede spørgsmål
Alt, hvad passagerer spørger om, inden de indgiver deres første krav.
If you missed a connection because your first flight was delayed (same booking), this is NOT denied boarding — it's a delay claim. Denied boarding specifically means the airline refused to let you board a flight you had a valid ticket for.
Not for denied boarding compensation, since you volunteered. However, whatever the airline offered you (cash, vouchers, upgrade) is yours to keep, and they must still rebook you. Make sure the offer is fair before accepting.
The airline must refund 30% of the ticket price for short-haul, 50% for medium-haul, or 75% for long-haul flights. This is a partial refund of the fare difference, paid within 7 days.
Yes. When involuntarily denied boarding, you are entitled to: (1) compensation of €250-€600, (2) choice of refund or rerouting, and (3) right to care (meals, hotel if overnight). All three are separate entitlements.
Very common. Airlines routinely sell more tickets than seats, expecting some no-shows. When everyone shows up, passengers get bumped. EC 261/2004 exists precisely because this practice harms passengers.
No. EC 261/2004 applies to all airlines operating in the EU. Ryanair, easyJet, Wizz Air — all must pay involuntary denied boarding compensation. There is no exception for low-cost carriers.
Tjek, om dit fly
skylder dig op til €600
Tager 3 minutter. Ingen gevinst, ingen gebyr. AirHelp har hjulpet 10M+ passagerer med at indhente over €1.2 milliarder i erstatning.
Tjek din erstatning gratis →Beskyttet af EU-lovgivning · Reguleret · GDPR-kompatibel