EC 261/2004 — Complete Guide
Everything you need to know about EU Regulation EC 261/2004 — the law that protects air passengers across Europe and entitles you to up to €600 in compensation.
Tjek din erstatning gratis →Hvornår gælder EC 261/2004?
Forordningen dækker specifikke typer forstyrrelser. At kende forskellen mellem kvalificerende og ikke-kvalificerende hændelser er det første skridt mod et vellykket krav.
Kvalificerende hændelser
Du har ret til fast erstatning, hvis et af følgende gælder:
- ✓Flight delays of 3+ hours at arrival (measured when doors open)
- ✓Cancellations with less than 14 days notice
- ✓Involuntary denied boarding due to overbooking
- ✓Missed connections on single-booking itineraries
Ekstraordinære omstændigheder
Flyselskaber kan være undtaget fra at betale erstatning, hvis forstyrrelsen skyldtes:
- ✗Genuine extraordinary circumstances (severe weather, ATC strikes, volcanic ash)
- ✗Security threats or political instability affecting the airport
- ✗Hidden manufacturing defects discovered during operations
- ✗Passenger health/safety/documentation issues
Hvor meget kan du kræve?
EC 261/2004 fastsætter faste erstatningsbeløb baseret på flyrejsedistance. Der er ingen skønsmargin — hvis du er berettiget, skylder de dig disse beløb ved lov.
| Flyrejsedistance | Minimumsforsinkelse | Erstatning |
|---|---|---|
| Under 1.500 kmf.eks. London → Paris | 3 timer+ | €250 |
| 1.500 – 3.500 kmf.eks. London → Kairo | 3 timer+ | €400 |
| Over 3.500 kmf.eks. Frankfurt → New York | 3–4 timer | €300 |
| Over 3.500 kmf.eks. Frankfurt → New York | 4 timer+ | €600Maksimum |
Sådan ansøger du om erstatning
Processen er ligetil. AirHelp håndterer den juridiske kompleksitet, så du ikke behøver at jage flyselskaber eller sætte dig ind i EU-retten.
Angiv dit flynummer og rejsedato. EC 261/2004 gælder flyrejser, der afgår fra EU-lufthavne, eller flyrejser, der ankommer til EU med et EU-baseret flyselskab.
Find dit boardingkort, bookingbekræftelse og eventuel kommunikation fra flyselskabet om forstyrrelsen. AirHelp guider dig igennem præcis, hvad der er brug for.
Indsend én gang via AirHelps platform. Deres juridiske team håndterer al korrespondance, eskalering og retssager — ingen opfølgning kræves fra din side.
Erstatningen lander direkte på din bankkonto. AirHelp opkræver et servicegebyr på 35% kun, når dit krav lykkes — nul omkostninger på forhånd.
Hyppigt stillede spørgsmål
Alt, hvad passagerer spørger om, inden de indgiver deres første krav.
All flights departing from an EU/EEA airport (any airline), plus flights arriving in the EU/EEA if operated by an EU/EEA-based carrier. Example: A United Airlines flight from Paris to New York is covered. A United Airlines flight from New York to Paris is NOT covered (non-EU carrier arriving in EU).
€250 for flights under 1,500 km, €400 for flights between 1,500-3,500 km, and €600 for flights over 3,500 km. These are fixed amounts set by law — no negotiation, no discretion.
During disruptions, airlines must provide: meals and refreshments proportionate to the wait, two free phone calls/emails, and hotel accommodation plus transport if an overnight stay is necessary. This applies regardless of whether you're entitled to compensation.
The regulation came into force on 17 February 2005, replacing the previous Regulation 295/91 which only covered denied boarding. It significantly expanded passenger rights to cover delays and cancellations.
Yes. The UK incorporated EC 261 into domestic law as 'UK261' (retained EU law). Flights departing from UK airports are covered under UK law, while flights departing from EU airports are covered under EU law. Your rights are effectively the same.
Airlines cannot legally refuse valid claims, but many do initially. Around 40% of claims require escalation or legal action. Services like AirHelp specialize in pursuing rejected claims through legal channels — including court proceedings at no cost to you.
Tjek, om dit fly
skylder dig op til €600
Tager 3 minutter. Ingen gevinst, ingen gebyr. AirHelp har hjulpet 10M+ passagerer med at indhente over €1.2 milliarder i erstatning.
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