Flight Delay Compensation
If your flight arrived 3 or more hours late, EU law entitles you to up to €600 in fixed compensation — regardless of what the airline tells you.
Tjek din erstatning gratis →Hvornår gælder EC 261/2004?
Forordningen dækker specifikke typer forstyrrelser. At kende forskellen mellem kvalificerende og ikke-kvalificerende hændelser er det første skridt mod et vellykket krav.
Kvalificerende hændelser
Du har ret til fast erstatning, hvis et af følgende gælder:
- ✓Arrival delay of 3 hours or more at final destination
- ✓Delay caused by airline operational issues (crew shortage, technical fault, turnaround delay)
- ✓Tarmac delay that results in 3+ hour late arrival
- ✓Delay on a connecting flight causing 3+ hour late arrival at final destination
Ekstraordinære omstændigheder
Flyselskaber kan være undtaget fra at betale erstatning, hvis forstyrrelsen skyldtes:
- ✗Delay under 3 hours at final destination
- ✗Severe weather making the flight genuinely unsafe
- ✗Air traffic control restrictions or airport closures
- ✗Security threats or political instability at the airport
Hvor meget kan du kræve?
EC 261/2004 fastsætter faste erstatningsbeløb baseret på flyrejsedistance. Der er ingen skønsmargin — hvis du er berettiget, skylder de dig disse beløb ved lov.
| Flyrejsedistance | Minimumsforsinkelse | Erstatning |
|---|---|---|
| Under 1.500 kmf.eks. London → Paris | 3 timer+ | €250 |
| 1.500 – 3.500 kmf.eks. London → Kairo | 3 timer+ | €400 |
| Over 3.500 kmf.eks. Frankfurt → New York | 3–4 timer | €300 |
| Over 3.500 kmf.eks. Frankfurt → New York | 4 timer+ | €600Maksimum |
Sådan ansøger du om erstatning
Processen er ligetil. AirHelp håndterer den juridiske kompleksitet, så du ikke behøver at jage flyselskaber eller sætte dig ind i EU-retten.
Angiv dit flynummer og rejsedato. EC 261/2004 gælder flyrejser, der afgår fra EU-lufthavne, eller flyrejser, der ankommer til EU med et EU-baseret flyselskab.
Find dit boardingkort, bookingbekræftelse og eventuel kommunikation fra flyselskabet om forstyrrelsen. AirHelp guider dig igennem præcis, hvad der er brug for.
Indsend én gang via AirHelps platform. Deres juridiske team håndterer al korrespondance, eskalering og retssager — ingen opfølgning kræves fra din side.
Erstatningen lander direkte på din bankkonto. AirHelp opkræver et servicegebyr på 35% kun, når dit krav lykkes — nul omkostninger på forhånd.
Hyppigt stillede spørgsmål
Alt, hvad passagerer spørger om, inden de indgiver deres første krav.
The delay is measured at arrival, not departure. Specifically, it's the time the aircraft doors open at your final destination compared to the scheduled arrival time. A flight that departs 4 hours late but arrives only 2.5 hours late does not qualify.
Unfortunately, no. The 3-hour threshold is strict. However, the measurement is at the moment doors open, not when the plane touches down. If you landed at 2h50m delay but waited 15 minutes on the tarmac, you may qualify.
No. Airlines are required to provide care (meals, drinks, hotel if overnight) during the delay AND pay compensation. Accepting a meal voucher does not waive your right to the €250-€600 fixed compensation.
Yes. Technical faults are NOT extraordinary circumstances under EU law. The European Court of Justice has ruled repeatedly that mechanical issues are inherent to airline operations and are the carrier's responsibility.
It depends on the route. EC 261/2004 covers all flights departing from an EU airport (any airline), and flights arriving in the EU if operated by an EU-based carrier. A delay on a US airline departing from London is covered.
In most EU countries, the limitation period is 6 years. Some countries have shorter windows (e.g., 2 years in Belgium, 3 years in Germany). It's best to claim as soon as possible.
Tjek, om dit fly
skylder dig op til €600
Tager 3 minutter. Ingen gevinst, ingen gebyr. AirHelp har hjulpet 10M+ passagerer med at indhente over €1.2 milliarder i erstatning.
Tjek din erstatning gratis →Beskyttet af EU-lovgivning · Reguleret · GDPR-kompatibel