Missed Connection Rights
If you missed a connecting flight because your first flight was delayed or cancelled, EU law protects you — even if the airline claims it's not their fault.
Tjek din erstatning gratis →Hvornår gælder EC 261/2004?
Forordningen dækker specifikke typer forstyrrelser. At kende forskellen mellem kvalificerende og ikke-kvalificerende hændelser er det første skridt mod et vellykket krav.
Kvalificerende hændelser
Du har ret til fast erstatning, hvis et af følgende gælder:
- ✓Missed connection due to a delay on your first flight (single booking)
- ✓Arrival at final destination 3+ hours late because of the missed connection
- ✓Missed connection due to cancellation of the first leg
- ✓Rebooking by airline resulting in 3+ hour delay at final destination
Ekstraordinære omstændigheder
Flyselskaber kan være undtaget fra at betale erstatning, hvis forstyrrelsen skyldtes:
- ✗Flights booked on separate reservations (treated as independent flights)
- ✗You had sufficient connection time but missed the gate due to personal reasons
- ✗Minimum connection time was met but you chose to shop/eat instead
- ✗Connection missed due to immigration/customs delays (not airline's fault)
Hvor meget kan du kræve?
EC 261/2004 fastsætter faste erstatningsbeløb baseret på flyrejsedistance. Der er ingen skønsmargin — hvis du er berettiget, skylder de dig disse beløb ved lov.
| Flyrejsedistance | Minimumsforsinkelse | Erstatning |
|---|---|---|
| Under 1.500 kmf.eks. London → Paris | 3 timer+ | €250 |
| 1.500 – 3.500 kmf.eks. London → Kairo | 3 timer+ | €400 |
| Over 3.500 kmf.eks. Frankfurt → New York | 3–4 timer | €300 |
| Over 3.500 kmf.eks. Frankfurt → New York | 4 timer+ | €600Maksimum |
Sådan ansøger du om erstatning
Processen er ligetil. AirHelp håndterer den juridiske kompleksitet, så du ikke behøver at jage flyselskaber eller sætte dig ind i EU-retten.
Angiv dit flynummer og rejsedato. EC 261/2004 gælder flyrejser, der afgår fra EU-lufthavne, eller flyrejser, der ankommer til EU med et EU-baseret flyselskab.
Find dit boardingkort, bookingbekræftelse og eventuel kommunikation fra flyselskabet om forstyrrelsen. AirHelp guider dig igennem præcis, hvad der er brug for.
Indsend én gang via AirHelps platform. Deres juridiske team håndterer al korrespondance, eskalering og retssager — ingen opfølgning kræves fra din side.
Erstatningen lander direkte på din bankkonto. AirHelp opkræver et servicegebyr på 35% kun, når dit krav lykkes — nul omkostninger på forhånd.
Hyppigt stillede spørgsmål
Alt, hvad passagerer spørger om, inden de indgiver deres første krav.
Yes. If both flights are on one reservation (single PNR), the operating carrier of the delayed first flight is responsible. This is common with codeshare agreements and alliance partners.
If the airline sold you that itinerary with a 45-minute connection, they accepted responsibility for you making it. The minimum connection time was approved. If the first flight was even slightly late, causing you to miss the second, you likely have a claim.
Compensation depends on total delay at your FINAL destination, not the delay of the first flight. If you arrived at your ultimate destination 3+ hours late, you can claim — regardless of how short the first delay was.
You're entitled to €250-€600 based on the distance to your final destination. The 5-hour delay at your final destination clearly exceeds the 3-hour threshold.
EC 261/2004 covers the entire journey if it originated from an EU airport (any airline), or if it was to an EU airport on an EU carrier. If your first flight departed from the EU, you're covered even if the connection was outside the EU.
They must provide accommodation, meals, and transport to/from the hotel. You're also entitled to compensation based on the delay at your final destination. If you arrived the next day, that's clearly 3+ hours late.
Tjek, om dit fly
skylder dig op til €600
Tager 3 minutter. Ingen gevinst, ingen gebyr. AirHelp har hjulpet 10M+ passagerer med at indhente over €1.2 milliarder i erstatning.
Tjek din erstatning gratis →Beskyttet af EU-lovgivning · Reguleret · GDPR-kompatibel